Services

Service Process

Floor paint is different from traditional cement materials, floor tiles and wood floors, it has strong professional knowledge, floor paint manufacturers in the face of the floor white, it is necessary to patiently introduce the differences between water-based epoxy floor paint, self-flow and epoxy mortar floor paint, different series of floor paint use is different, need to find out what the customer purchased the paint is used in. Factory floor, underground parking lot or shopping mall floor.
1

Pre-sales service

Pre-sales service is a direct shopping experience for floor paint wholesalers to customers, and perfect pre-sales work will guide consumers to successfully place orders, which will also have a greater impact on improving the company’s sales. Understanding customer needs and the occasions used, accurate quotation, etc., are all pre-sales work that businesses must do well.

Floor paint as a decorative material, its construction quality and after-sales service is one of the important factors for customers to choose products. Quality after-sales service can improve customer satisfaction, enhance brand image and promote the sustainable development of enterprises. It is very necessary to develop comprehensive and detailed after-sales service measures for floor paint.

2

quick response

1. Establish a sound customer complaint channel: In the sales process, provide customers with a variety of contact methods, including telephone, email, etc., and ensure that these channels can receive customer complaints and feedback information in a timely manner.

2. Set up a dedicated customer service team: set up a team specifically responsible for handling customer complaints and problem solving, and conduct professional training to improve their understanding of product knowledge and technology. 3. Quick response: After receiving customer complaints, timely reply and send technical personnel to the scene for investigation and processing. Give an initial response within 24 hours and resolve the issue within 48 hours.

3

Technical support

1. Provide technical guidance: to provide users with detailed instructions and construction guidelines, in the use of problems encountered in the process, can consult technical personnel by telephone or email, get timely technical support.

2. Regular return visit: After the completion of the floor paint construction, regular return visit customers to understand the use of products and customer satisfaction, and give corresponding technical guidance and suggestions.

3. Establish a technical exchange platform: organize technical training and exchange meetings, invite users, construction personnel and technical experts to participate, share experience and solve problems.